At 13 Taxi Melbournes, we respect and protect the privacy of every individual who uses our services. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with us through our website, booking system, phone, or email.
Information We Collect
When you use our services, we may collect the following details:
- Name and contact details (phone number, email, address)
- Pickup and drop-off locations
- Payment information when applicable
- Communication records (emails, calls, or messages related to your booking)
We only collect the information necessary to provide you with safe, reliable, and efficient taxi services.
How We Use Your Information
The information collected is used strictly for:
- Processing and confirming bookings
- Providing customer support
- Ensuring safety and security during trips
- Handling payments and invoicing
- Sending important updates or service-related notifications
We do not sell, rent, or trade your personal details with any third party.
Information Security
13 Taxi Melbournes implements reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.
Sharing of Information
Your personal details may be shared only in the following circumstances:
- With drivers or service providers to complete your booking
- If required by law, regulation, or government authority
- For fraud prevention or safety purposes
Cookies and Website Usage
Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use our site and allow us to enhance functionality. You can disable cookies in your browser settings if you prefer.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to your details
- Ask us to delete your data, where legally permitted
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:
13 Taxi Melbournes
03 8389 1019
13taxicabsservices@gmail.com
